SEW-Eurodrive has established a Field Service Department, headed up by newly-appointed Eben Pretorius, who has six years experience in the industry. The department will focus on customer support, as well as growing the OEM footprint in this important industry.
Responsible for the field service function throughout sub-Saharan Africa, Pretorius explains that the department can carry out a number of services on both mechanical and electronic equipment. This includes site surveys, fault finding, oil changes, inspections, commissioning, on-site repairs, technical advice and application support.
The Johannesburg department has mechanical and electronic field service technicians. In addition, SEW-Eurodrive has field service technicians at its Durban, Nelspruit, Cape Town, and Port Elizabeth branches.
An important function of the department is to improve and grow the company’s service offering. “It is important that we are able to back up our high-quality products with an equally high-quality field service offering,” comments Pretorius.
Covering a range of industries, from mining to food and beverage, Pretorius explains that all of SEW-Eurodrive’s products are supported by the Field Service Department. “Our experienced and trained multi-skilled field service team is able to support our large installed base of geared motors, as well as our growing footprint of electronics and industrial gear installations.”
Pretorius and his team will also educate customers on the value of preventative maintenance, in addition to common problems that occur. “An example is where geared units have been mounted incorrectly, resulting in incorrect oil levels and possible premature failures. Using field service to assist with commissioning of units can prevent these types of problems,” he elaborates.
In addition to the Field Service Department, SEW-Eurodrive recently appointed Paul Clark as its new Head of Repairs. Clark is highly experienced in gearbox repairs, and has already made significant improvements to the Johannesburg Repair Centre to provide better customer service. The company offers a standby service, whereby staff are available 24/7. This includes the production of new units, repair of units, and field service support for breakdowns or emergency situations.
Reinstatement opportunity for ECSA registration
News
In 2023 the Engineering Council of South Africa (ECSA) announced a special opportunity for engineers in South Africa to reinstate their registration status if it had been cancelled. This exclusive offer is available until the end of August 2024.
Read more...Pepperl+Fuchs Channel Partner Conference Pepperl+Fuchs
News
Pepperl+Fuchs recently hosted its Channel Partner Conference. Under the theme ‘Together, Breaking Ground in Africa’, the conference served as both a celebration of partnerships and a strategic forum focused on future growth.
Read more...SEW-EURODRIVE prioritises ecology and economy SEW-EURODRIVE
Motion Control & Drives
Committed to environmental sustainability principles, SEW-EURODRIVE has developed the ECO2 design to offer drives with uncoated aluminium, with no compromise in their performance and durability.
Read more...Bühler celebrates expansion, innovation and sustainability
News
Bühler has marked another milestone in its dedication to regional support with the expansion of its Cape Town Service Centre. Hosting its annual customer day, the company showcased the facility’s new offerings and highlighted its commitment to service excellence, local innovation, and sustainability.
Read more...From the editor's desk: First break it, then fix it Technews Publishing (SA Instrumentation & Control)
News
Welcome to another year with SA Instrumentation & Control. May it be a happy and healthy one where you can rise to the challenges ahead and still enjoy all the good things we have in this country.
...
Read more...SEW-EURODRIVE’s new service and repair centre SEW-EURODRIVE
News
As part of its strategy to ‘close the loop’ in its service offering, SEW-EURODRIVE has broken ground on a new 17 000 m2 Service and Repair Centre. The establishment of the state-of-the-art facility plugs the gap for expert repair services for gearboxes in Africa.
Read more...EtherCAT Technology Group holds its annual Plug Fest
News
The 2024 EtherCAT Plug Fest of the EtherCAT Technology Group offered participants a valuable opportunity to test the interoperability of their 9 EtherCAT MainDevices and 10 EtherCAT SubDevices. Using the knowledge gained, they will be able to improve compatibility and optimise their products for use in the field.
Read more...Leading the way in industrial automation and digital transformation Iritron
News
As a pioneering engineering, integration, and manufacturing firm, Iritron has built a reputation as a trusted partner in critical industries such as mining, energy and manufacturing. By embedding innovation and expertise into its four foundational pillars, the company continues to deliver tailored solutions that meet the evolving needs of modern industry.
printer friendly version