In a strategic move aimed to benefit the clients of both companies, Endress + Hauser and Process Automation have signed an alliance partnership agreement that will significantly increase each company's national network system and create closer contact with clients.
Endress + Hauser and Process Automation have signed an alliance partnership agreement that will increase each company’s national network system and create closer contact with clients
The alliance, which is effective immediately, was formed out of natural synergies and cross-pollination between the two parties. Instrumentation and process control specialist (flow, level, pressure, temperature and analytical) Endress + Hauser is complemented by this new relationship with Process Automation, which focuses on mass measurement, and vice-versa.
Intensive training on both sides will bring the technical sales teams up to speed on the product ranges, thereby enabling and authorising staff from either company to sell and support the product range from both Endress + Hauser and Process Automation. Clients will, nevertheless, retain the right to choose which they would prefer to conduct business with.
"The aim of the alliance is to create closer contact with the end-user by effectively increasing the sales and support force, while also ensuring faster response time," explains Tony Jacobsen, Endress + Hauser MD. "In addition, the partnership will greatly increase the number of strategically situated field service centres providing aftersales support, commissioning, maintenance and repairs," elaborates Derek Fourie, Process Automation MD.
The partnership will mean that both companies will have access to each other's product line in order to enhance each company's offering to the market. Resources and infrastructure will not, ordinarily, be pooled. When there is an infrastructure overlap in a specific geographic location it will be at the discretion of the individual branch managers as to how the client base will be divided - if at all.
Due to the alliance, Endress + Hauser and Process Automation now have field service centres in Middleburg (Mpumalanga), Rustenburg, Kimberley, Richards Bay, Cape Town, Durban, Port Elizabeth, Klerksdorp, Witbank and Secunda. Both companies also have head offices in Johannesburg.
For more information contact Tony Jacobsen, MD, Endress + Hauser, 011 262 8000, [email protected] or Derek Fourie, MD, Process Automation, 011 793 1258, [email protected]
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