With industrial activities experiencing growth in many African countries, Zest WEG Group has made a strategic commitment to support its customers throughout the lifecycle of the equipment it supplies, no matter where they are located.
“A key focus of this support is our network of branches and distributors,” says Quentin Korff, the Group’s African business development manager. “We currently have registered businesses in Mozambique, Tanzania, Zambia and Ghana, with distributors in Botswana, Namibia, Zimbabwe, Kenya, the DRC and Nigeria. The distributors have all received comprehensive training on our product range and most of them have visited the WEG facilities in Brazil to view the production process firsthand.”
As part of its after sales value-add, Zest regards training of both distributors and customers as a high priority. The group has a fully equipped training centre at its headquarters in Johannesburg, run by a dedicated training officer. Training focuses primarily on the theory and maintenance of variable speed drives (VSDs) and electric motors.
Training in progress at Zest WEG Group training centre.
The group’s strategically placed distributors have the technical capabilities to respond immediately to customers in their areas, and, if they are unable to solve the problem, a specialist is deployed from South Africa. These distributors also carry stock of the electric motors and VSDs specific to their local markets, enabling quick response to customer requests.
Korff says that the team is able to support all products in the field with technical back-up and spares. “Most players in African industry have corporate offices in South Africa, but we make it our business to visit their outlying project sites to gain an understanding of the procurement philosophies and to provide a link between strategic management at headquarters and the people on the ground at the project sites.
“For the future, our efforts to service industrial developments in countries across Africa will be guided by the presence of project hot-spots,” concludes Korff. “We are focusing on what we do best and making sure we listen to our customers and respond in the most appropriate way. Doing things better is a philosophy entrenched in the culture of our business.”
Reinstatement opportunity for ECSA registration
News
In 2023 the Engineering Council of South Africa (ECSA) announced a special opportunity for engineers in South Africa to reinstate their registration status if it had been cancelled. This exclusive offer is available until the end of August 2024.
Read more...How to claim CPD points SAIMC Supplier Advisory Council
News
SAIMC makes it possible for you to claim CPD points for attending courses and technical meetings, or completing an online quiz on a SA Instrumentation & Control magazine.
Read more...Festo celebrates its centenary Festo South Africa
News
Creating added customer value through innovation has been the driving force behind the family-owned company from the beginning and remains the key to Festo’s success today. The company’s anniversary is being celebrated with employees, customers and partners worldwide throughout the year.
Read more...RS Group cements its position as an ESG leader
News
RS Group has announced its inclusion in the prestigious CDP A-list, having improved its CDP rating this year from A- to A for its commitment to climate action, environmental transparency and disclosure
Read more...ECSA awards full accreditation to IIE degrees
News
The Independent Institute of Education has received full accreditation from ECSA. This is the first private higher education provider in the country to be recognised in this manner by the industry authority.
Read more...South African students advance to international round of Young Researchers awards
News
Two Masters in Engineering students from Stellenbosch University have advanced to the international round of the 2025 Blue Sky Young Researchers and Innovation competition. Their projects impressed the Paper Manufacturers Association of South Africa for their originality and relevance to the forestry sector, which plays a key role in producing wood and paper.
Read more...The ultimate range for design and repair RS South Africa
News
Design and repair are fundamental aspects of any industry. The launch of the new RS PRO Design & Repair range caters to a wide array of industries, including discrete and process manufacturing, energy and utilities, facilities management and intralogistics.
Read more...Why Africa needs automation now
News
The upcoming Africa Automation Technology Fair will bring together industry leaders, policymakers and innovators to chart Africa’s automation future.
printer friendly version